Hayk Hovhannisyan
Internet Club and Computer services
N. Getashen Village, Gegharkunik Marz

Project Summary

Before joining to “ZARTNIR” network


Before joining to “Zartnir” network, Hayk Hovhannisyan’s current computer center has served as an air ticket selling boutique since 2007 in the village of Nerqin Getashen. The shop’s interior was in poor condition as no renovation works have been done there. It was equipped with an old computer of low technical performance.
Before joining to “Zartnir” network, Hayk Hovhannisyan has provided the following services:

  • Air tickets sale,
  • Print and publishing,
  • Xerox, fax,
  • Translations of documentary.

After joining to “ZARTNIR” network


GCCI collaborated with GIZ, Near East Foundation and Armenia Fund USA has implemented a micro franchising project in Gegharkunik region of Armenia. In the frame of this project, GCCI experts has met Hayk Hovhannisyan and after introducing the main aim of the micro franchising project and the cooperation opportunities, the businessman has agreed to participate in the business planning trainings. The business planning trainings took place in August 2010 by GCCI experts – with CEFE methodology. In the frame of these trainings, Hayk Hovhannisyan with the assistance of GCCI experts has made researches in Nerqin Getashen community in order to find out the local demand for current and new services in IT sphere. In the result of summarizing market analyzes, the businessman and GCCI experts came to the conclusion that it was a profitable business as there were a large demand for new IT services in N. Getashen community. After the Business Plans’ presentation, the loan committee decided to finance Hayk Hovhannisyan’s business lending 400 000 AMD in order to purchase new computers with high performance technical opportunities.
After the end of “Business planning” training, Hayk Hovhannisyan and the administrator of the computer center, participated in IT training, which included “Operation Systems”, “Configuration of Local Network Connection”, “ NetAdmin” to administrate the computers network, “Computer repairing”, “External devices installation”, “Antivirus software”, “MS Office”, “E-views” etc.
Hayk Hovhannisyan and the administrator of the computer center also participated in “Business Communication” training in order to increase the quality of relationship with customers.
By the end of IT trainings, the computer center’s stuff was presented “Zartnir” brand and quality, technical, customer etc. standards package.
After joining to “Zartnir” network, the internet club has been renovated furnished by own contribution. The businessman has received outdoor and indoor posters by GCCI with the financial support of GIZ. A micro franchising agreement has been signed with Hayk Hovhannisyan in December 2010.
Currently the computer center provides the following services:

  • Providing computers for accessing internet services,
  • Network games,
  • Telecommunication services /a private cabin/,
  • Printing and publishing services etc.
  • IT courses /trainings (“Operation systems”, “MS office”, “E-views”, “E-commerce”),
  • Computers and software repairing.

The business monitoring and couching was organized by the following methods:

  • Consultation on current urgent problems by phone;
  • Consultation and presentation of new modules by Skype;
  • Sending the training module and the relevant literature, resources, video materials to the club administrator beforehand via E-mail;
  • Organizing weekly meetings with the business’ owners and administrators in one of the computer centers. During the meetings are discussed the course issues, problems encountered during the work and are offered solutions to them.

Project Financial Analysis

Project Costs: 
1,578,000
Total Equity: 
1,078,000
Requested Amount: 
500.000
Loan committee decision: 
400.000 from GCCI Start up fund
Profit : 
1,366,000
Profitability of Equity: 
87 %
Current employees: 
1
New employees: 
3

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