Tigran Grigoryan
Internet Club and Computer services
V. Getashen Village, Gegharkunik Marz

Project Summary

Before joining to “ZARTNIR” network


Before joining to “Zartnir” network Tigran Grigoryan has provided some trainings on basic computer skills at home with only 2 old computers. He has also provided printing and publishing services and computer repairing.

After joining to “ZARTNIR” network


GCCI collaborated with GIZ, Near East Foundation and Armenia Fund USA has implemented a micro franchising project in Gegharkunik region of Armenia. In the frame of this project, GCCI experts has met Tigran Grigoryan and after introducing the main aim of the micro franchising project and the cooperation opportunities, Tigran Grigoryan has agreed to participate in the business planning trainings. The business planning trainings took place in August 2010 by GCCI experts – with CEFE methodology. In the frame of these trainings, Tigran Grigoryan with the assistance of GCCI experts has made researches in Verin Getashen community in order to find out the local demand for current and new services in IT sphere. In the result of summarizing market analyzes, Tigran Grigoryan and GCCI experts came to the conclusion that it was a profitable business as there were a large demand for new IT services in Verin Getashen community. After the Business Plans’ presentation, the loan committee decided to finance Tigran Grigoryan business lending 400 000 AMD in order to purchase new computers.
After the end of “Business planning” training, Tigran Grigoryan, the administrator of the computer center, participated in IT training, which included “Operation Systems”, “Configuration of Local Network Connection”, “ NetAdmin” to administrate the computers network, “Computer repairing”, “External devices installation”, “Antivirus software”, “MS Office”, “E-views” etc.
Tigran Grigoryan also participated in “Business Communication” training in order to increase the quality of relationship with customers.
By the end of IT trainings, the computer center’s owner was presented “Zartnir” brand and quality, technical, customer etc. standards package.
After joining to “Zartnir” network, the internet club has been renovated furnished by own contribution.
Currently the computer center provides the following services:

  • Providing computers for accessing internet services,
  • Network games,
  • Telecommunication services /a private cabin/,
  • Printing and publishing services etc.
  • IT courses /trainings (“Operation systems”, “MS office”, “E-views”, “E-commerce”),
  • Computers and software repairing.

The business monitoring and couching was organized by the following methods:

  • Consultation on current urgent problems by phone;
  • Consultation and presentation of new modules by Skype;
  • Sending the training module and the relevant literature, resources, video materials to the club administrator beforehand via E-mail;
  • Organizing weekly meetings with the business’ owners and administrators in one of the computer centers. During the meetings are discussed the course issues, problems encountered during the work and are offered solutions to them.

As the business was startup the internet club administrator has been trained by other clubs’ administrators operating under the brand of “Zartnir” in order to gain the same level of basic computer knowledge.

Project Financial Analysis

Project Costs: 
1.373.000
Total Equity: 
973.000
Requested Amount: 
500.000
Loan committee decision: 
400.000 from GCCI Start up fund
Profit : 
1.000.000
Profitability of Equity: 
1.000.000
Current employees: 
1
New employees: 
3

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